| Conversational Script & Flow Building |  |
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| No. of Conversational Script & Flow Setup | 1 | 2 | 3 |
| No. of Channels | 1 | 2 | 4 |
| WhatsApp Chatbot |  |
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| Monthly Active Contacts | 1000 | 3000 | 6000 |
| Custom Branding & Copywriting | |
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| Customer Segmentation | |
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Omnichannel Experiences Managed by Industry Experts!
Dedicated Support
Advanced Chatbot Solutions
Cross-Platform Compatibility
Lead Generation
Campaign Tracking
Speak with your customers on the channels they prefer today!
Omnichannel Chatbot Services
Broadcasting Messaging Services
|
Lite Start Now |
Plus Start Now |
Professional Start Now |
|---|---|---|
| 1 Conversational Script & Flow Building |
2 Conversational Scripts & Flow Building |
3 Conversational Scripts & Flow Building |
| 1 Channel (Excluding WhatsApp) | 2 Channels (Including WhatsApp) | 4 Channels (Including WhatsApp) |
| 1000 Monthly Active Contacts | 3000 Monthly Active Contacts | 6000 Monthly Active Contacts |
| Conversational API Set-Up | Conversational API Set-Up | Conversational API Set-Up |
| Dedicated Support & Reporting | Dedicated Support & Reporting | Dedicated Support & Reporting |
*WhatsApp conversational charges may apply according to Meta Price list
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Add-On services with omnichannel chatbot services |
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|---|---|---|
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RMM299*/Broadcast Campaign (*excluding the platform cost) |
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| Broadcast Campaign Planning and Strategy | ||
| List maintenance | ||
| Multi-channel broadcast per campaign | ||
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Channel API for Broadcast Campaigns (*RM199/Channel API setup) |
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Channels with no conversational charges (Excluding WhatsApp & LINE)
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WhatsApp Business API Pricing Calculator
Clear, Scalable, and Conversation-Based Pricing for WhatsApp
Omnichannel Experiences Managed by Industry Experts!
Calculate your WhatsApp Business messaging costs The WhatsApp Business API Calculator is a useful tool for businesses to estimate the cost of using WhatsApp for their communication. Businesses can find out how much it will cost by entering the number of conversations they intend to send, and receive. Try it now!
What is a conversation?
When businesses use WhatsApp API, they are charged based on the number of conversations they have with their customers. A conversation starts when a message is sent and the session lasts for 24 hours. Any messages sent during this 24-hour period are part of the same conversation. If a message is sent after 24 hours have passed since the first message, a new conversation starts and it will be charged accordingly.
Need WhatsApp Business Platform? Sign up with elfo Omnichannel Messaging Services
The prices listed are subject to change by Meta. Kindly refer to the Meta page for the latest pricing updates.
Note
*Broadcast Messages (Marketing conversational/Business initiated rate in Malaysia: RM0.40/24 hours and Service conversation/User initiated rate: RM0.10/24 hours).
*Extra WhatsApp business initiated, or user-initiated (services) conversation-based pricing will be charged separately. Refer here.
*User-initiated Conversation (Service Conversations) are charged when a customer initiates a conversation, and the business replies to it. The moment the business replies, the charge occurs.
*Business-initiated Conversations are now charged based on the Template Categories of your Template Messages.
Country or Region
Estimated (Includes 1,000 Free User-Initiated Conversations)
FREE
To gain additional insight into the pricing structure for WhatsApp conversations, reach out to us.
Why Choose Us?
All customers want to feel special, important and unique. However, it’s difficult for businesses to keep track of all their customers’ conversations and ensure their needs are met 100% of the time.
At elfo, we believe that having the right conversation with the right people will get the ball rolling in the desired direction. Offering a wide range of messaging services and chatbot solutions, we’ll help you create personalized messages for every stage of the buyer’s journey.
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Identify Qualified Leads
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Deliver The Best Customer Experience at The Right Time
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Scale Customer Support
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Sync Customer Data Across Multiple Channels
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Create Conversational Marketing Campaigns
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Automate Your Sales Processes
Omnichannel Messaging Services
From chatbot development to engagement campaigns, our team of professionals will work with you to target, design, and test your conversations to build customer trust by easily connecting with them in any scenario.
Chatbot Setup & Management
Channel Management & Optimization
Integrations
Message Broadcasting
Custom Chatbots
Reporting & Analytics
Chatbot Setup & Management
No experience building a chatbot? No problem, leave it to us! We provide the expertise to help you get your chatbot up and running in no time. From integrations to workflows, our team will support and guide you throughout your journey with us.
Dedicated Account manager
Conversational Scrip Writing & Flow Set-Up for Chatbot
Channel Management & Optimization
Your chatbots can be implemented on multiple channels to make it easy for customers to reach you on their preferred channel.
Website & in-App
Cross-Platform for Desktop and Mobile
WhatsApp
Facebook
Instagram
Integrations
Our services allow you to integrate your chatbots instantly with your existing CRM, payment tools, and online stores. Various app integrations are supported to allow unifying customer profiles, ensuring that you can find all the information in one place.
Marketing
Payments
Messaging channels
Message Broadcasting
We can help you to send mass messages to your contact lists or target selected contacts based on their preferred channels.
Scheduled Broadcasts
Test Broadcasts
Contact List Segmentation
Custom Chatbots
With your feedback, we can fully build, customize, and launch a variety of chatbots to engage with your audience. Automate complex customer interactions via workflows to have comprehensive conversational experiences on both web and mobile.
Chatbot Builder With Ready-to-use Templates
Ability to Switch to Live Chat at Any Time
Multi-Channel Drip Campaigns
Multilingual Conversations
Reporting & Analytics
We provide comprehensive reports to assess the messaging performance of your customer support function. Gain an understanding of conversation responses and resolution time trends, the busiest times of day, and popular message sources.
User Insights
Real-Time Monitoring of Agents Performance
KPI & Conversation Reporting
Chatbot Setup & Management
No experience building a chatbot? No problem, leave it to us! We provide the expertise to help you get your chatbot up and running in no time. From integrations to workflows, our team will support and guide you throughout your journey with us.
Dedicated Account Manager
Conversational Scrip Writing & Flow Set-Up for Chatbot
Channel Management & Optimization
Your chatbots can be implemented on multiple channels to make it easy for customers to reach you on their preferred channel.
Website & in-App
Cross-Platform for Desktop and Mobile
WhatsApp
Facebook
Instagram
Integrations
Our services allow you to integrate your chatbots instantly with your existing CRM, payment tools, and online stores. Various app integrations are supported to allow unifying customer profiles, ensuring that you can find all the information in one place.
Marketing
Payments
Messaging Channels
Message Broadcasting
We can help you to send mass messages to your contact lists or target selected contacts based on their preferred channels.
Scheduled Broadcasts
Test Broadcasts
Contact List Segmentation
Custom Chatbots
With your feedback, we can fully build, customize, and launch a variety of chatbots to engage with your audience. Automate complex customer interactions via workflows to have comprehensive conversational experiences on both web and mobile.
Chatbot Builder with Ready-to-use Templates
Ability to Switch to Live Chat at Any Time
Multi-Channel Drip Campaigns
Multilingual Conversations
Reporting & Analytics
We provide comprehensive reports to assess the messaging performance of your customer support function. Gain an understanding of conversation responses and resolution time trends, the busiest times of day, and popular message sources.
User Insights
Real-Time Monitoring of Agents Performance
KPI & Conversation Reporting
Chatbots for WhatsApp
elfo provides the most comprehensive chatbots for WhatsApp. Drive marketing conversations and sales on the world’s most popular messaging app!
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WhatsApp API Service
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WhatsApp Notification & Message Broadcasting Services
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WhatsApp for Business Account Setup & Management
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WhatsApp Channel Integration with 3rd-party Applications
98%
Delivery Rate
200+
Partners Worldwide
(MNOs, CPs, Govt Agencies & Enterprises)
98
Million In-Bound & Out-Bound SMS Traffic Worldwide
A-Z
Countries Supported Worldwide
Chatbots are being implemented across more industries to keep up with customers’ ever-changing demands for quick, personalized support in a language and channel of their choice. Join the digital revolution and improve your operational efficiency.
E-commerce and Logistics
- Order tracking via updates
- Purchase receipts
- 24/7 customer support
- Abandoned cart saver
Banking, Insurance, and Financial Services
- Secure transactions
- Customer notifications
- KYC validation through conversational chats
Travel
- Trip scheduling
- Booking reservations
- Customer notifications
- Automated reminders
Food Services
- Order taking
- Table reservation
- Customer notifications
- Feedback collection & issue resolution
Edtech
- All-in-one channel for smooth communication between students, parents, teachers, and institutes
Omnichannel Messaging Services Plans
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Reporting & Tracking Services |
Lite |
Plus |
Professional |
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Conversational |
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Channels API Services
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Broadcast Messaging Services
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Integrations
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Reporting & Analytics
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Support and Success
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Lite
RM1,299
per month
Conversational
Conversational Script & Flow Building
No. of Conversational Script & Flow Setup
1
No. of Channels
1
WhatsApp Chatbot
Monthly Active Contacts
1000
Custom Branding & Copywriting
Customer Segmentation
Channels API Services
Facebook Messenger
WhatsApp Business
Instagram
Website Chat
Line
Telegram
SMS
Twitter
WeChat
Other Email
Gmail
Viber Business
Custom Channel
Broadcast Messaging Services
Campaign Strategy & Planning
Multi-Channel Campaigns
Channel API for Broadcasting
Integrations
Zapier
CRM Syncing
Google Sheets
Dialogue Flow
Developer API
Reporting & Analytics
Conversation Reporting
Agent Performance
Number of Routed Conversations
Average Response Rate & time report
Team Performance
Support and Success
Dedicated Success Manager
Chat Support
Priority support
Plus
RM2,299
per month
Conversational
Conversational Script & Flow Building
No. of Conversational Script & Flow Setup
2
No. of Channels
2
WhatsApp Chatbot
Monthly Active Contacts
3000
Custom Branding & Copywriting
Customer Segmentation
Channels API Services
Facebook Messenger
WhatsApp Business
Instagram
Website Chat
Line
Telegram
SMS
Twitter
WeChat
Other Email
Gmail
Viber Business
Custom Channel
Broadcast Messaging Services
Campaign Strategy & Planning
Multi-Channel Campaigns
Channel API for Broadcasting
Integrations
Zapier
CRM Syncing
Google Sheets
Dialogue Flow
Developer API
Reporting & Analytics
Conversation Reporting
Agent Performance
Number of Routed Conversations
Average Response Rate & time report
Team Performance
Support and Success
Dedicated Success Manager
Chat Support
Priority support
Professional
RM3,999
per month
Conversational
Conversational Script & Flow Building
No. of Conversational Script & Flow Setup
3
No. of Channels
4
WhatsApp Chatbot
Monthly Active Contacts
6000
Custom Branding & Copywriting
Customer Segmentation
Channels API Services
Facebook Messenger
WhatsApp Business
Instagram
Website Chat
Line
Telegram
SMS
Twitter
WeChat
Other Email
Gmail
Viber Business
Custom Channel
Broadcast Messaging Services
Campaign Strategy & Planning
Multi-Channel Campaigns
Channel API for Broadcasting
Integrations
Zapier
CRM Syncing
Google Sheets
Dialogue Flow
Developer API
Reporting & Analytics
Conversation Reporting
Agent Performance
Number of Routed Conversations
Average Response Rate & time report
Team Performance
Support and Success
Dedicated Success Manager
Chat Support
Priority support
What Brands Says About Us
“We had fun working with elfo for over more than a year. We discussed a lot of technical points of view and surprisingly elfo was flexible enough to meet all of our requirements with quick response and turn-around time. We also get a competitive rate with the valuable services that they provide.”
Aishah Ghaffar
Head of expansion and growth at
DAPAT Vista Sdn Bhd
“elfo outperformed our expectations. Aside from great performance, what we really value about elfo is the quality of their customer support & fast turnaround time”
Nurul Afidah Zulkifli
Founder & Creative Director of
Mimpikita
“We value all of elfo’s assistance with API customization and addressing issues that we are facing. Your expertise was hugely appreciated by the SPR team.”
Yusniati Binti Ishak
Division secretary of voter registration at Suruhanjaya
Pilihan Raya Malaysia (SPR)
“elfo performed better than we had anticipated. elfo actively listens to what our organization is trying to achieve and is able to successfully bring everything together.”
Kyairur Rizal
Manager of Mills, Bulking,
Refinery & Logistic Apps at
Felda Global Ventures (FGV)
