KUALA LUMPUR – elfo, a digital marketing agency in Malaysia, officially partners with business messaging platform respond.io to expand the social commerce market with their comprehensive one-stop customer relationship management platform. As part of the partnership, elfo’s Omnichannel Messaging Services will be empowered by the comprehensive customer engagement features offered by the respond.io platform.
Based in Malaysia, respond.io hit the headlines last year by raising US$7 million in series A funding, putting it on track to lead the social commerce and customer engagement market. Furthermore, respond.io was recently recognized as a WhatsApp Business Solutions Provider, one out of only over 100 providers across the globe.
After 6 years in business, elfo has made a foothold in the digital marketing sphere by providing vital digital marketing services to over 100 businesses across Malaysia. Energized by a team of over 30 people overseeing the many aspects of digitalization, elfo’s continues to help clients achieve their targets and results through innovative digital solutions at competitive prices.
The digital transformation of local businesses remains a key objective in elfo, as Malaysia continues its journey with the National Fourth Industrial Revolution Policy. Local enterprises have been focused on transforming their customer service experience and elfo combines elfo’s digital expertise with the robust set of tools provided by respond.io to help organizations scale their customer engagement.
Powered by respond.io, elfo’s Omnichannel Messaging Services is now the go-to solutions package for businesses looking to generate leads and retain customer loyalty through comprehensive and strategic messaging. elfo’s expertise in executing engagement campaigns and building custom chatbots can now be further expanded with the conversational tools and broadcast capabilities of respond.io.
With elfo’s Omnichannel Messaging Services, businesses can look forward to excellent end-to-end customer service, clear strategic consulting and optimized engagement campaigns that will not only boost engagement but also position the brand to remain in line with Malaysia’s digital transformation
Leveraging on the versatile conversational and omnichannel features on respond.io, organizations can easily manage and respond to customer conversations on one streamlined platform. Complete integrations with key global messaging services such as WhatsApp, Messenger and Telegram, ensure that businesses stay connected with their customers on whatever channel they prefer. elfo’s custom workflows are easy to set up and designed specifically around the needs of the business, resulting in a fully automated sales process.
“This partnership continues elfo’s goal of partnering with innovative products to build the best solution packages for our customers. We are also excited to work with Malaysia-based respond.io in engaging the local markets with the services they need,” states Mohd Yasir, Product Marketing Manager at elfo.
Messaging remains a core component of elfo’s digital solutions and the team has successfully provided consistent, dedicated messaging support to clients across various industries such as Mimpikita, FGV Holdings and DapatVista. As respond.io’s first recognized partner in Malaysia, another powerful platform is added to the elfo toolset, alongside the existing partnerships with industry leaders such as ActiveCampaign, Celcom, InfoBip, and StackAdapt.
Read more about elfo’s Omnichannel Messaging Services by visiting https://staging2.elfo.com/omnichannel-messaging-services/
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About elfo
elfo is a Malaysian-based digital marketing agency that builds upon the idea that clients should only need to rely on one team to handle all of its digital marketing. elfo’s digital expertise has helped brands achieve their business goals with innovative ad platform technology and strategic digital marketing management, with products and services including social media management, digital advertising, email marketing management, omnichannel messaging, A2P messaging and wholesale SMS.
For more information, visit elfo corporate website at elfo.com.
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