FELDA GLOBAL VENTURES
elfo’s SMS Gateway assists FGV in sending notifications and ensures the security of users’ accounts with the implementation of two-factor verification SMS.
Let’s look at elfo’s role in improving FGV’s enhanced verification system.
SUCCESS STORY
With the help of elfo, FGV is able to send alert of services, two-factor authentication, and reminders to users via SMS while ensuring all messages are delivered with high delivery rates.
98.9%
SMS delivery rate
24/7
Customer support
THE STORY
World's largest crude palm oil producer
With 50 years of industry expertise, FGV Holdings Berhad, formerly known as Felda Global Ventures Holding Berhad (FGV), is one of Malaysia’s leading globally diversified agri-businesses. They focused primarily on three core business sectors which are Plantations, Sugar, and Logistics.
On June 2012, FGV was listed on the Bursa Malaysia main market and is one of the world’s largest plantation companies and producers of Crude Palm Oil (CPO). They are committed to continuously driving a sustainable business while tapping into new revenue streams from the circular economy to create more value. FGV’s vision is to be among the world’s leading, integrated, and sustainable agribusinesses that deliver value to customers and stakeholders.
THE GOAL
Delivering secure two-factor authentication
FGV’s primary goal is to send alerts of services, two-factor authentication, and reminders at the right time to keep the company connected with customers and to assist the organization in enhancing its customer engagement.
THE SOLUTION
Integrate with SMS API
We introduced FGV to our messaging platform with a range of SMS solutions to help them achieve their goals. FGV uses elfo’s platform to integrate SMS APIs with their products, which are ProDesk (CRM software), ProMpt (Project Management Software) and ProILMS. Our SMS API allows them to reach and engage a large number of recipients at once while ensuring 100% deliverability and giving customers a better experience.
elfo is also responsible for FGV’s two-factor authentication notification that ensured the security of the users by sending a TAC code. This security approach enables them to verify the identity of users prior to granting access to the system.
By using the SMS solutions, FGV is able to reduce user friction, speed up user verification, and boost registration conversion rates. This gives the impression that the business provides efficient service to its consumers.
THE RESULTS
Communicate Quickly & Reliably
After choosing elfo as their SMS service provider since Oct 2019, FGV was able to achieve their objectives with the following results:
- Able to send reliable and high-volume SMS with 98.9% deliverability
- 24/7 dedicated customer support
PRODUCTS USED
- SMS Broadcasting
- SMS API
Kyairur Rizal
Manager of Mills, Bulking, Refinery & Logistic Apps at Felda Global Ventures (FGV)
elfo performed better than we had anticipated. In addition to its excellent performance, elfo provides great and real-time customer support. elfo actively listens to what our organization is trying to achieve and is able to successfully bring everything together.
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